GENERAL
Does grace von include Insurance Appraisals with purchases?
We offer $25 insurance appraisals by a GIA Gemologist on all engagement rings, wedding bands, and fine jewelry. Insurance appraisals will be sent as a PDF document via email. Please allow up to 5 business days after receiving your item for your appraisal to be sent. Insurance Appraisals are non-refundable.
Does grace von offer Insurance?
We are not an insurance company and do not provide insurance for your item(s). You must obtain your insurance. We recommend getting insurance through Jewelers Mutual or adding your item(s) to your homeowner’s or Renter's insurance policy. You will need an insurance appraisal in order to obtain insurance.
Can I make changes to my order after it is placed?
If you require a change to your order, please contact us at info@gracevon.com as soon as possible. You may incur a restocking fee once your order has been placed into production.
Why was I charged a restocking fee?
Each piece is made-to-order and created with the utmost attention to detail and craftsmanship. Because of this, you may incur a restocking fee on returned items. Please visit our Returns Policy page for more information on returns and restocking fees.
FINANCING
How do I apply for a loan?
You can initiate an application with LendFirm by visiting our Financing page.
What do I need to apply for a loan?
The loan process requires minimal information to verify your identity and establish a credit amount. You must provide a valid US driver’s license, passport, or state ID, your most recent bank statement, a valid checking account, and, in certain cases, your most recent pay stub or proof of income. LendFirm may also require further documentation to verify your information.
Will I get approved for financing?
This will be determined by LendFirm if your application meets a few basic conditions, including the ability to verify your identity and income. Requirements include proof of income, a valid driver's license, social security number, and a checking account.
If I have bad credit, can I still apply?
Whether you have poor credit from bankruptcy, no credit history, or bad credit, LendFirm will take a holistic approach and evaluate consumers on several criteria to approve.
Does LendFirm perform a credit check?
LendFirm does perform a hard credit inquiry during the application process. Inquiries may or may not affect your FICO score. For many people, one additional credit inquiry (voluntary and initiated by an application for credit) may not affect their FICO score.
Does LendFirm charge any fees or interest?
Lendfirm offers interest rates starting at 4.95% APR over a 12-month term, payable in equal installments. LendFirm does not charge fees or early payment penalties; however, a down payment may be required. If you are late making a payment without alerting LendFirm prior, there will be a $25 late fee.
Can I finance my entire purchase?
Yes. LendFirm offers 100% financing based on your qualifying loan terms.
How do I use my loan?
If you do not have a down payment and your purchase is within your loan amount, your loan will appear when you get to payment and you simply apply to your order. If you have a down payment, you must input your credit card information to cover that amount, and the loan will be automatically applied to your cart at checkout. If your purchase exceeds your loan amount, you must input your credit card information to cover the remaining amount.
Do I have to put a down payment?
For most borrowers, LendFirm does not require a down payment at all. For some borrowers, LendFirm may require a down payment of up to 50%.
How will I know when I have been approved?
Online applicants will receive an email notification when approved.
What are the terms for financing?
LendFirm offers 12-month term loans with interest rates starting at 4.95%, payable in equal installments. There are no application fees or prepayment fees. What you see on your loan documents is what you’ll pay.
When are my payments due?
Your payment schedule will mirror your pay dates from your employer. Your schedule can be found in your loan documents.
How do I make my scheduled payments?
All payments are withdrawn directly from the checking account or the prepaid card you provided when applying for your loan. Payments are withdrawn on the same schedule as your regular payment schedule from your employer. If you would like to make earlier or more frequent payments, you can do this in your LendFirm portal or by contacting LendFirm directly at 888-763-3898.
Why did LendFirm charge payment(s) before I received my item?
To ensure that funds are available in your account, LendFirm charges your account on the days you are paid. Payments begin on the pay date after checkout.
How long is my loan valid?
Loans expire 30 days from the date of approval if you do not make a purchase. If your loan expires and you wish to finance your purchase, you must re-apply with LendFirm.
Can I apply for another loan before I have paid off my current loan?
LendFirm will accept applications from current borrowers. However, your current balance and payment history will impact the approval decision and the amount of credit that can be extended. If you make a new purchase with a new loan, you can refinance your previous loan and combine the loans.
How do I return and get a refund for my purchase?
LendFirm will refund any payments made minus any restocking fees or non-refundable items. If the return fees exceed the total amount of payments made, then payments will not be refunded, and you will still be required to maintain the payment schedule until the remaining balance is paid in full.
What happens to my loan payments if the merchant gives me a partial refund?
Any refunds will be applied to your account, and adjustments will be made to your loan balance. You must maintain the payment schedule until the remaining balance is paid in full.
SHIPPING & RETURNS
When can I expect to receive my order?
Unless noted as a “Ready to Ship” item, all our pieces are made to order and will ship in 20-35 business days, Monday through Friday, except for the legal public holidays. Ready to ship items may require 5-7 business days of production if resizing is needed. Please keep this in mind when making your purchase.
Why do orders take 20-35 business days to ship?
Each piece at grace von is made-to-order and created with the utmost attention to detail and craftsmanship. Every piece is then meticulously examined by quality control to ensure your piece meets our exceptionally high standards.
Where can I find my order status?
Your order status is listed under ‘Orders’ in your account profile. If you have any questions regarding your order, please email info@gracevon.com.
What does ‘In Progress’ mean?
This means your order is in production. Once your order has shipped, your order status will be updated accordingly.
Where do you ship?
Currently, we only ship within the United States. All deliveries must be made to a physical home or business address. grace von cannot ship to a PO BOX.
Do you offer free shipping?
Yes. All orders are eligible for complimentary 2-day shipping with FedEx.
Can you ship my package to a FedEx location to be held for pick up?
Yes. Please contact info@gracevon.com if you need to make special shipping arrangements. Please note that any alternate shipping requests can not be guaranteed once the package has left our office.
Can I change my shipping address after my order is placed?
Yes. Please contact info@gracevon.com if you need to make different shipping arrangements. Please note that any alternate shipping requests can not be guaranteed once the package has left our office.
Are your shipments insured?
Yes, all of our shipments are 100% insured by FedEx.
What is your return policy?
If you are not 100% satisfied with your purchase within the first 30 days and it is not a custom, made-to-order piece, then simply return your package, and we will give you a full refund. Due to their personalized nature, custom orders (including made-to-order engagement rings) and any items that have been modified (including size adjustments and metal selection) are subject to a restocking fee of up to 35% of the original purchase price or may not be eligible for a return. A restocking fee will be applied if the item is already in production. Restrictions may apply. Please review the full terms and conditions here.
How do I return an item?
If you'd like to return an item, please contact grace von at least 2 business days before your 30-day return window by emailing us at info@gracevon.com. Please include your order number in the email.